All the items in our online catalogue can be ordered for delivery which can usually be made the same day or the following day. Gifts such as soft toys and chocolates can only be purchased along with a bouquet or flower arrangement. If you would like to order an item that is not in our catalogue please send us an email or give us a call and we’ll let you know if it is available in Moscow.
A standard delivery charge of $3.95 applies on all orders within the immediate city area. Same-Day Delivery in Moscow City is available for just $13.95.
For out of town our charges start at $29.95 but can be slightly higher when we have to deliver to very remote areas in the Moskovski Oblast.
You may inquire about the status of an existing order by contacting customer service on +44-745-228-5386 (UK), +7951-647-23-68 (Russia) or by e-mail at : firstname.lastname@example.org. Please quote your order number in all correspondence as this speeds up things.
We are committed to delivering your flowers/bouquets and other gifts in a timely manner. The time and date that your order is delivered is affected by the time of day your order is placed, weather conditions, and the distance from the centre of the city concerned.
We make our deliveries during normal business hours and later hours (9 AM to 7 PM). We usually are able to deliver within a specific hourly range, eg between 11 a.m. and 1 p.m. However sometimes due to severe weather conditions or other factors beyond our control delivery can be delayed. This is however very unusual.
We will call the recipient first to arrange a delivery time. If the recipient is not at home at the time of delivery, then we will:
leave the flowers with a neighbour (if agreed in advance) and attach a note to the recipient’s door stating who accepted them on their behalf; and
inform you of the situation giving you the name and apartment no. of the person who accepted the flowers on the intended recipient’s behalf
If nobody has been nominated to accept the flowers in case of the recipient not being home then we will attach a note to the door with our telephone number so that another time can be arranged for delivery. (Please note that in this case a new delivery charge will apply).
We strongly advise you to give us the phone number of the recipient in order to avoid scam incidents and the corresponding expenses.