Privacy Policy

At Moscow Flower Delivery, your privacy is very important to us and we want to assure you that we take the confidentiality and security of your personal data very seriously
This privacy policy discloses the privacy practices for (our site).

This privacy policy applies to information collected by (our site).
It sets out the conditions on how we may process any information we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not.

We take protection of your privacy and confidentiality seriuosly. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve confidentiality of all information you provide to us.
We regret that if there are one or more points below with which you are not satisfied, the only recourse you have is to leave our website immediately.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation of May 2018.
The law requires us to inform you of your rights and our obligations in regards to the processing and control of your personal data.
We do not share, sell, or disclose any information collected through our website to third parties. for credit card processing Inc.(Ohio, USA) is an authorized retailer for goods and services provided by Moscow Flower Delivery. 2checkout is fully GDPR compliant.
Payment for your order through our site is a safe procedure. Processing of the data received from the customer (credit card number, registration data etc) is made by the online payment system 2CheckOut. Thus we do not receive access to your credit card information. All further transmission of the information is fulfilled on secure ecommerce networks that are practically impossible to break.

The safety of your payments with credit cards is provided with a specialized payment system 2CheckOut that has its own protected SSL-server for execution of online payments. Thus no third parties can receive the personal and bank data of the customer. paying by credit card or with paypal account
If you pay by PayPal (the other payment system that we offer) you are covered by the PayPal privacy policy.
PayPal takes the security of customers private date very seriously and complies with all regulations regarding private data enacted under the European Union’s GDPR regulations of May 2018.

It states : ”We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centres, and information access authorisation controls. ”

Your Account Information and Preferences:
To Petersburg With Love enables you to edit your account Information and preferences at anytime. You may also elect whether you would like to receive marketing informationor information about new products.

Information collection, use and sharing
We are the sole owners of the information collected on our site. Only we have access to/collect information that you voluntarily provide us via email or other direct contact with you. holds all information gathered in the strictest confidence. We do not sell, trade, or share information with any third party company, organization, or individual.

The flow of information is necessary in order to execute your order with us. Please note the following details about this:

We share the gift recipient’s address and phone number information with a local delivery agent / florist shop in order to provide the flowers and gifts delivery service we were contracted for.
In order to verify the order and prevent online fraud we may sometimes ask our customers to verify their order information over the phone with a member of our customer services team. The information you provide to us at this time as part of the verification is not stored on our servers and is not used for any purpose other than to verify the transaction validity in real-time.
Data Compliance
We are fully compliant with International data-processing rules and regulations. All data is accessible within the MyAccount section on our to any registered customer who initially provided the data to our site and opted-in to use this feature (order history and address book).
We will store limited customer and recipient data for our customers’ convenience and only of they have signed up for an account:this is to allow the placing of orders to be faster and easier and to prevent errors on the order form. The data is stored on our secure servers for up to 5 years.

However any customer or recipient can request their data to be removed from our system.
We will honour such requests within 5 business days. To request a data removal or contact us with any other questions or concerns please send an email to: [email protected]


Cookies are small text files that are placed on your computer’s hard drive by your web browser(internet expoler, google chrome or any other web browser) when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a set period of time, such as one day. Others can last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

Here is the list of third-party service providers that will set cookies to improve your buying experience: Google, Microsoft, LinkedIn, Facebook, Mouseflow, Adroll, Hubspot.
Links to Other Sites
Please be aware that when you are on our site, you could be directed to other sites that are beyond our control. There are links to other sites from our site’s pages that take you outside our site. These other sites may send their own cookies to visitors, collect data or solicit personal information. The privacy policies of these other sites may be significantly different from this privacy policy. We are not responsible for the privacy practices of other sites and cannot guarantee the security of any of your personal information they may collect.

Privacy Policy for Minors
We do not knowingly collect information from minors. If you are under 18, please do not provide any personal information to us.

Protecting the security of your personal information is very important to us. If you register with us, your online account information is protected by a password chosen by you. Access to that online account requires your username and password.
When you transmit PII from your PC to our servers, your information also is protected by industry standard SSL (secure socket layer) encryption. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems using electronic procedural and physical safeguards.
We recommend that you never disclose your user name or password to anyone. Signing up for an account is completely voluntary and you can use guest checkout to place orders. Guest checkout facility is sometimes better if you only want to place one order for flowers and gifts.

Review of our privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.
Last update : May 23rd 2018.
This privacy policy is effective on and after May 25th 2018.